Privacy Policy

Who we are?

Welcome to Cream Affair Kitchen! At www.creamaffairkitchen.com (the “Website”), your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect:

When you visit or interact with our website, we may collect the following types of information:
• Personal Information: This includes your name, email address, phone number, and shipping address when you place an order or contact us via forms.
• Payment Information: [If applicable]Credit or debit card details provided during transactions are processed securely by third-party payment gateways and are not stored on our servers.
• Automatically Collected Information: This includes your IP address, browser type, operating system, and browsing activity through cookies or similar tracking technologies.

2. How We Use Your Information:

We use the information collected for:
• Fulfilling orders and providing customer service.
• Sending updates, promotional emails, or newsletters if you’ve opted in.
• Improving the Website experience and analyzing site performance.
• Detecting and preventing fraudulent or unauthorized activities.

3. Sharing Your Information:

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
• Service Providers: For payment processing, order fulfilment, and website analytics.
• Legal Compliance: If required to comply with legal obligations or protect our rights.

4. Cookies and Tracking Technologies:

We use cookies to improve your experience on our website by:
• Storing preferences and login details.
• Analysing user behaviour to enhance our services. You can disable cookies through your browser settings; however, some features of the Website may not function properly.

5. Data Security:

We implement industry-standard security measures to protect your information. However, no online data transmission is 100% secure. We encourage you to use strong passwords and be cautious while sharing sensitive information online.

6. Your Rights:

You have the right to:
• Access, correct, or delete your personal information.
• Opt out of promotional communications at any time by clicking the “unsubscribe” link in our emails or contacting us at creamaffairkitchen@gmail.com.

7. Third-Party Links:

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Children’s Privacy:

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

9. Updates to This Privacy Policy:

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

10. Contact Us:

If you have any questions or concerns about this Privacy Policy, please contact us at: Email: creamaffairkitchen@gmail.com Thank you for trusting Cream Affair Kitchen with your personal information. Enjoy your visit!

No Return Policy for Cream Affair Kitchen:

At Cream Affair Kitchen, we take pride in delivering freshly prepared, high-quality baked goods to our customers. Due to the perishable nature of our products, we do not accept returns or offer refunds once an item has been delivered or picked up.

Third-Party Deliveries:

For orders delivered by third-party vendors, we ensure they are given clear instructions to handle your items with care. However, once the product leaves our premises, its condition during transit is beyond our control. We recommend inspecting your order upon delivery and contacting us immediately if there are any concerns.

Larger Cakes and Custom Orders:

For larger cakes and custom designs, delivery is handled by our team to ensure safe transport to your desired location. Alternatively, customers confident in handling their orders are welcome to collect them directly from us. Please note that once the item has been handed over, we cannot take responsibility for any damages caused during transit.
We strive to ensure every order is prepared and delivered to meet your expectations. For any questions or concerns, feel free to contact us at creamaffairkitchen@gmail.com. Thank you for understanding our policy and supporting our bakery!

No Return Policy:

Thank you for choosing Cream Affair Kitchen. Due to the perishable nature of our products, we do not offer returns or exchanges on any food items once they are prepared and delivered. We take every precaution to ensure that our baked goods are of the highest quality and meet your expectations.

Deliveries by Third-Party Vendors:

For orders delivered through third-party delivery services, please note that we carefully instruct these vendors to handle your items with care. However, once the order leaves our premises, we cannot guarantee that the items will remain undamaged during transit. Any issues arising from mishandling by third-party vendors are beyond our control.

Delivery of Bigger Cakes:

For larger cakes and custom orders, delivery is managed directly by Cream Affair Kitchen to ensure safe transport. Alternatively, customers who feel confident may choose to pick up their orders directly from our location. We strongly recommend proper handling to maintain the quality of the cake during transportation.
We appreciate your understanding and cooperation in this matter. If you have any questions or concerns, please reach out to us at creamaffairkitchen@gmail.com. Thank you for your support and trust in Cream Affair Kitchen.